Privacy Policy

Who Controls Your Data

Roletto Casino Online is the data controller for personal information you provide when using our platform. This policy explains how we collect, process, store, and protect your data. It applies to all players and website visitors.

If you have questions about our data practices, use the contact methods in the footer of this website to reach our data protection team.

Information We Collect

When you register an account, we collect:

Identity information: name, date of birth, address, email, phone number
Account credentials: username, password (hashed for security)
Payment details: bank account, card information (processed securely by payment partners; we do not store full card numbers)
Verification documents: ID copy, proof of address (for KYC/AML compliance)
Gameplay data: bets placed, wins, losses, session duration, games played
Device and access logs: IP address, browser type, device model, access timestamps
Communication records: support chat history, emails, feedback submissions

Some data is collected automatically through cookies and web analytics (see Cookies section below).

Why We Collect and Use This Data

We process your personal data for:

Service delivery: creating and managing your account, processing deposits and withdrawals, ensuring platform functionality
Legal and regulatory compliance: identity verification (KYC), anti-money laundering (AML) checks, fraud prevention, tax reporting
Safety and security: detecting suspicious activity, preventing account takeover, combating fraud and problem gambling
Analytics and improvement: understanding user behaviour to improve game offerings and platform performance
Marketing: sending promotional offers and updates (only if you have consented)
Legal obligations: responding to regulatory requests and court orders

Legal Basis

We process data under these legal grounds:

Contract performance: information needed to provide gaming services
Legal obligation: identity verification and reporting required by gaming regulations
Legitimate interest: fraud prevention, platform security, analytics
Consent: where you explicitly agree (e.g., for marketing emails)

You may withdraw consent for non-essential processing, but this does not affect the lawfulness of processing done before withdrawal.

Sharing With Third Parties

We share personal data with:

Payment processors: to handle deposits and withdrawals securely
Licensing authorities and regulators: to comply with gaming laws and reporting obligations
Fraud prevention and verification services: third-party KYC and identity verification providers
Legal advisors and law enforcement: when required by court order or legal obligation
Service providers: hosting, analytics, and customer support vendors (bound by data protection agreements)

We do not sell player data to advertisers or marketers. We do not disclose data to unrelated businesses without your explicit consent, except where legally required.

Cookies and Similar Technologies

Roletto Casino Online uses cookies to:

Remember login status: keep you logged in across sessions
Track preferences: store your language, display settings, and gameplay preferences
Analyse usage: understand which games and features are popular (anonymised analytics)
Prevent fraud: detect and block suspicious login attempts

You can disable cookies in your browser settings, but some platform features may not function properly. Our cookie banner at first visit explains which cookies are essential and which are optional.

Your Rights

Depending on your location, you may have the right to:

Access your data: request a copy of all personal information we hold about you
Correct inaccuracies: ask us to update or fix incorrect data
Erase your data: request deletion of your information (subject to legal retention requirements)
Data portability: receive your data in a structured, machine-readable format
Restrict processing: ask us to limit how we use your data
Withdraw consent: stop us from using your data for non-essential purposes
Object to processing: challenge how we use your information

To exercise these rights, contact our data protection team through the Contact page. We will respond within 30 days.

International Transfers

If you are accessing Roletto Casino Online from outside the country where our servers are located, your data may be transferred internationally. We ensure such transfers comply with applicable data protection laws and use standard contractual clauses or other approved mechanisms where required.

Data Retention

We retain personal data for as long as necessary to:

Provide services and maintain your account (while active plus a brief period after closure)
Comply with legal and regulatory obligations (typically 5–7 years for gaming and financial records)
Defend against legal claims (typically 7 years after account closure)

After these periods, data is securely deleted unless law requires longer retention.

Gameplay data and betting history may be retained longer for regulatory and compliance purposes.

Security Measures

Roletto Casino Online employs industry-standard security practices:

Encryption: data in transit is protected by SSL/TLS encryption
Access controls: staff access is restricted and logged
Regular audits: we conduct security assessments and penetration testing
Secure hosting: our infrastructure is monitored 24/7 for threats

However, no online system is completely risk-free. While we take security seriously, we cannot guarantee absolute protection against all threats.

Policy Changes

We may update this privacy policy at any time. Changes will be published on this page with an updated date. For material changes affecting your rights, we will notify you via email or account notice.

Continued use of the platform after updates constitute acceptance of the revised policy.

Contact Us

For privacy-related questions or to exercise your rights, contact us through the official channels listed in the footer of this website or via our Contact page.